The talks every family deserves should be within reach for every family. We work to make Trailies usable by as many people as possible, whatever their ability or the way they browse.
Trailies LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the experience for everyone and applying the relevant accessibility standards.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological differences.
The WCAG 2.1 guidelines have three levels: A, AA, and AAA. Trailies aims to be conformant with WCAG 2.1 Level AA. "Conformant" means the content fully meets the standard; "partially conformant" means some content may not yet fully meet it.
Accessibility is an ongoing effort rather than a one-time certification. Some content or third-party components (for example, embedded payment fields or media players) may not be fully under our control, and we work with those providers to improve where we can. If you find something that isn't working for you, please tell us using the details below and we will help and work to fix it.
We welcome your feedback on the accessibility of Trailies. If you encounter a barrier, need information in a different format, or would like to request a reasonable accommodation, please contact us:
We aim to respond within 2 business days and to provide a reasonable accommodation or an accessible alternative wherever feasible.
If you contact us about an accessibility barrier and are not satisfied with our response, you may escalate by emailing support@trailies.com and asking that your message be reviewed by a member of our team. We take these concerns seriously and will work with you in good faith toward a resolution.
