Our Terms of Use

These Terms of Use ("Terms") are a binding agreement between Trailies LLC, a Wyoming limited liability company with its principal place of business at 8080 N Central Expressway, Suite 1700, 1034 Dallas, TX 75206, United States ("Trailies," "we," "our," or "us") and any person or entity who accesses, purchases, downloads, or otherwise uses our websites, physical products, digital products, or services (the "User," "you," or "your"). By accessing or using any Trailies website, purchasing any Trailies product (physical or digital), or enrolling in a Trailies subscription, you agree to be bound by these Terms and all incorporated policies (including our Privacy Policy, Cookie Policy, and Returns/Refunds Policy). If you do not agree to all provisions herein, do not access or use Trailies products or services.

PLEASE READ SECTION 16 (DISPUTES & ARBITRATION) CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.

Trailies products are intended for purchase by adults (18 years or older). By purchasing any product or subscribing to any service, you represent and warrant that you:

• Are at least 18 years of age;
• Have the legal capacity to enter into these Terms;
• Will supervise any minor who accesses or uses the Content;
• Accept these Terms on behalf of any minor children in your household who will use the Products; and
• Assume full responsibility for determining the appropriateness of Products for your children based on their individual development, needs, and circumstances.

Age Recommendations: The Big Feelings Deck is recommended for families with children ages 3 to 12. This is a guideline only. Parents and guardians should use their own judgment regarding age appropriateness.

• Single-Household License. Each purchase or subscription grants a non-exclusive, non-transferable, revocable license for one (1) household to use the Products and Content for personal, non-commercial purposes.
• No Sharing or Resale. You may not share login credentials, redistribute files, post our Content publicly, resell Products, or use Products in any commercial or institutional setting (including schools, therapy practices, or counseling centers) without our prior written consent or separate professional licensing agreement.
• Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Technical Requirements. You are responsible for a working internet connection, compatible device, and any fees associated with these.

• Prices are listed in U.S. dollars or your local currency and inclusive of any applicable taxes unless otherwise stated.
• Payment is processed securely through Stripe. We do not store your full credit card information.
• Payment is due in full at checkout.
• Upon successful payment, access is provisioned in the Trailies app at my.trailies.com and/or delivered as PDFs to the email address provided.
• It is your responsibility to provide a valid, accessible email address. We are not responsible for delivery failures due to incorrect email addresses, spam filters, or full inboxes.

6.1 Order Processing & Shipping

• Orders are typically processed within 1-3 business days and are shipped by our third-party fulfillment partner. Standard shipping is free, insured, and available worldwide; shipping times vary by destination and carrier.
• Shipping times are estimates only and are not guaranteed. We are not responsible for carrier delays, weather events, customs processing, or other circumstances beyond our control.
• Risk of loss and title for Physical Products pass to you upon delivery to the carrier.
• You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by you.

6.2 International Orders

• International buyers are the importer of record and are solely responsible for all customs duties, import fees, taxes, and brokerage charges.
• These charges are not included in our product prices or shipping fees and will be collected by your local customs authority.
• We are not responsible for customs delays, seizures, or import restrictions in your country.
• We recommend contacting your local customs office before ordering to understand applicable fees and restrictions.

6.3 Buy One, Gift One Program

When you purchase through our "Buy One, Gift One" program, you receive one deck and we donate one deck to a family in need through our partner organizations. The donated deck is given immediately upon your purchase and cannot be recovered, returned, or refunded regardless of whether you return your purchased deck. The donation portion of your purchase is final and non-refundable.

6.4 Product Safety

The Big Feelings Deck is designed for use by families with children ages 3 and up with adult supervision. Parents and guardians are responsible for ensuring products are used safely and appropriately.

8.1 Free Trial - "First Seven Stories Free"

The Life School trial gives you seven (7) free stories during a seven (7) day free trial. You start the trial only by affirmatively clicking the trial button, which constitutes your express consent to the trial and renewal terms below. You are not charged anything during the free trial.

8.2 Automatic Conversion & Renewal

• Unless you cancel before the end of the 7-day free trial, the trial automatically converts to a paid monthly subscription billed at USD $19 per month.
• Because the payment method from your purchase is already on file, no new card entry is required to start the trial. By clicking the trial button, you expressly authorize Trailies to charge that payment method USD $19 when the trial ends and again at each monthly renewal (processed via Stripe) until you cancel.
• Before the trial ends, we send a reminder email restating the price, the monthly billing frequency, and how to cancel.
• Promptly after you start the trial, we send a confirmation email restating the trial terms and cancellation instructions.

8.3 Cancellation

• Cancel anytime in your account at my.trailies.com or by emailing support@trailies.com. A cancellation link is also included in subscription emails. Cancelling is at least as easy as signing up.
• If you cancel before the free trial ends, you will never be charged.
• If you cancel after a monthly charge, cancellation stops all future renewals and you retain access through the end of the paid month.
• The 90-day money-back guarantee in Section 7 also applies to Life School subscription charges.

8.4 Compliance Disclosures

We present the trial terms (free trial length, the USD $19/month renewal price, and the monthly billing frequency) clearly and conspicuously adjacent to the trial button, obtain your affirmative consent by click before enrollment, send a post-enrollment confirmation with the renewal terms, and provide a cancellation method at least as simple as the enrollment method, consistent with the FTC's negative-option rules (ROSCA), California's Automatic Renewal Law, New York GBL § 527-a, and other applicable state auto-renewal laws.

9.1 Payment Processing

All payments are processed securely by Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service. We do not store your full credit card number. Your payment information is transmitted directly to Stripe using industry-standard encryption.

9.2 Price Changes

We reserve the right to modify prices at any time. For subscription services, price changes will be communicated at least 30 days in advance to the email associated with your account. Continued use after the effective date constitutes acceptance of the new price.

9.3 Pricing Errors

If we discover a pricing error after you place an order, we will notify you promptly and offer you the option to (a) proceed with your order at the correct price, or (b) cancel for a full refund. We reserve the right to cancel any orders placed at erroneous prices.

9.4 Order Acceptance

Your placement of an order constitutes an offer to purchase. We may accept or reject any order for any reason, including but not limited to: product availability, pricing errors, suspected fraud, or inability to verify payment information. An order confirmation email does not constitute acceptance of your order; acceptance occurs only when we ship your Physical Product or deliver your Digital Product access.

9.5 Taxes

Prices displayed are exclusive of sales tax unless otherwise stated. Applicable sales tax will be calculated and displayed at checkout based on your shipping/billing address. You are responsible for any taxes, duties, or fees imposed by your jurisdiction.

All Content, including but not limited to the Big Feelings Deck card designs, illustrations, text, methodologies, audio stories, and all associated materials, is owned by or licensed to Trailies LLC and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

Your Family License (what every purchase includes): Each purchase of a Trailies Talk, deck, or other product grants ONE limited, non-exclusive, non-transferable, revocable single-use license for personal, non-commercial use within a single family or household.

• It covers your whole family. Use it with every child in your household, from your first kid to your fifth, and keep using it as they grow. You never need to buy the same product twice for different kids in your own family. A co-parent or grandparent helping raise YOUR kids is covered too.
• It is for your family only. The license does not permit copying, forwarding, printing, uploading, or otherwise sharing the Content with friends, relatives outside your household, other families, group chats, classrooms, or online communities. One purchase, one family.

Why we ask this (the honest version): We price these tools so a single family can comfortably afford them, and that pricing only works because each family buys their own copy. Every purchase also funds our give-forward program and the child-development experts who build and review this work. When one copy quietly serves five families, the families who did pay end up carrying everyone else, and that is not fair to them. If you know a family who needs this and genuinely cannot afford it, have them write to support@trailies.com; we would much rather help directly than see the work passed around.

Professional & Organizational Use: A Family License does not cover use in any professional, educational, therapeutic, counseling, commercial, or institutional setting. That is not a technicality; professional work simply needs a different license, and ours is built for it. Professional licenses include the right to use the materials in your practice, classroom, or organization AND to distribute them to the families, students, or clients you serve, because more kids benefit when the people who work with them are properly equipped. Learn more and get licensed at partners.trailies.com.

Prohibited Uses: You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, or publicly display any Content, including sharing it with anyone outside your household;
• Modify, adapt, translate, or create derivative works based on the Content;
• Sell, resell, license, sublicense, or commercially exploit the Content;
• Use the Content in any educational, therapeutic, counseling, or institutional setting without a professional license from partners.trailies.com;
• Use the Content to train artificial intelligence or machine learning models;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Reverse engineer, decompile, or disassemble any aspect of our Products or Site.

Trademarks: "Trailies," "Big Feelings Deck," "Life School," and associated logos are trademarks of Trailies LLC. You may not use our trademarks without prior written permission.

By submitting reviews, testimonials, photos, ideas, suggestions, or other content ("User Content") to Trailies, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose, including commercial and promotional purposes, without further notice or compensation.

You represent and warrant that:

• You own or have the necessary rights to the User Content;
• You are the actual user of products discussed in any review;
• Your User Content reflects your honest opinions and actual experience;
• You will disclose any material connection to Trailies (such as receiving free products or compensation);
• The User Content does not infringe any third party's intellectual property or other rights; and
• The User Content does not contain unlawful, defamatory, or otherwise objectionable material.

We reserve the right to remove, edit, or decline to post any User Content at our sole discretion. We apply content moderation policies consistently across all User Content, whether positive or negative, in compliance with the FTC's Consumer Review Fairness Act and related regulations.

AS IS / AS AVAILABLE

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, PRODUCTS, CONTENT, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

No Warranty of Accuracy: We do not warrant that the Content is accurate, complete, reliable, current, or error-free, or that the Site or any services will be uninterrupted, secure, or free of viruses or other harmful components.

Third-Party Links: Our Site may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any third-party content, products, services, or practices.

Availability: We use commercially reasonable efforts to keep the Site operational but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any aspect of our services at any time without liability.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAILIES LLC, ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA;
• COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF OUR PRODUCTS;
• ANY MATTER BEYOND OUR REASONABLE CONTROL;

WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY, EVEN IF TRAILIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AGGREGATE LIABILITY CAP: IN NO EVENT SHALL TRAILIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF THE SITE, OR ANY PRODUCTS OR SERVICES EXCEED THE GREATER OF: (A) THE AMOUNTS YOU ACTUALLY PAID TO TRAILIES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

TIME LIMITATION ON CLAIMS: YOU AGREE THAT ANY CLAIM ARISING OUT OF OR RELATED TO YOUR RELATIONSHIP WITH TRAILIES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE; OTHERWISE, YOUR CLAIM IS PERMANENTLY BARRED.

Essential Purpose: THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Trailies LLC, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Your violation of any third party's rights, including intellectual property rights;
• Your misuse of the Site, Products, or Content;
• Any User Content you submit; or
• Any dispute between you and any third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

Trailies is committed to making our Site and Products accessible to all users, including those with disabilities. Our Site is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we recently completed a site-wide contrast and keyboard accessibility review against that standard. Accessibility is an ongoing commitment rather than a one-time certification: we conduct periodic accessibility reviews, remediate identified issues, and welcome feedback about barriers you may encounter.

If you experience difficulty accessing any part of our Site or Products, please contact us at support@trailies.com. We will respond promptly and provide reasonable accommodations and remediation where feasible.

We respect the intellectual property rights of others. If you believe that any content on our Site infringes your copyright, please submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the following information to our designated agent:

DMCA Notices (email preferred): support@trailies.com

To submit a valid DMCA notice, include:

• Your physical or electronic signature;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its location on our Site (URL);
• Your contact information (address, phone number, email);
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Counter-Notice: If you believe your content was wrongly removed, you may submit a counter-notice including:

• Your physical or electronic signature;
• Identification of the removed material and its prior location;
• A statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification;
• Your name, address, phone number, and consent to jurisdiction in federal court.

Repeat Infringers: We will terminate accounts of repeat infringers in appropriate circumstances.

• Expiration: Gift cards will not expire earlier than five (5) years from the date of purchase, consistent with applicable U.S. federal and state law.
• Fees: No inactivity, dormancy, or service fees will be assessed unless permitted by applicable law and disclosed at the time of purchase.
• No Cash Redemption: Gift cards and store credit are not redeemable for cash, except where required by law (e.g., certain state low-balance cash-out requirements).
• Non-Transferable: Gift cards are not reloadable, not for resale, and should be treated like cash. Lost or stolen cards will not be replaced.
• Unclaimed Property: Unredeemed balances may be treated as unclaimed property and remitted to state authorities as required by applicable escheatment laws.

By using our Site or purchasing our Products, you represent and warrant that you are not: (a) located in, organized under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive U.S. economic sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); or (b) identified on any U.S. government restricted party list, including the Treasury Department's Specially Designated Nationals List or the Commerce Department's Entity List.

Trailies screens transactions against applicable sanctions lists and may refuse, cancel, or refund any order to comply with U.S. export controls and economic sanctions administered by the Office of Foreign Assets Control (OFAC) and other relevant authorities.

21.1 Transactional Messages

When you purchase from us, we send service messages such as order confirmations, receipts, digital delivery emails, shipping notifications, trial and renewal reminders, and account or security notices. These messages are part of the service and are sent regardless of your marketing preferences.

21.2 Email Marketing (CAN-SPAM)

With your consent or as otherwise permitted by law, we may send marketing emails, including abandoned-cart reminders. Every commercial email we send identifies Trailies as the sender, includes our physical postal address, and includes a working unsubscribe mechanism. We honor unsubscribe requests promptly, and in any event within the period required by the CAN-SPAM Act. Unsubscribing from marketing does not stop transactional messages about your orders or subscriptions.

21.3 SMS/Text Messages (TCPA)

If we offer SMS marketing, we will send marketing text messages only with your prior express written consent. Consent to receive marketing texts is never a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance.

21.4 Consent to Electronic Communications

By using our Services, you consent to receive communications from us electronically (by email or by notices posted on the Site), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will become effective thirty (30) days after posting, unless otherwise required by law. We may also notify you of material changes by email or through a prominent notice on our Site.

Your continued access to or use of our Site or Products after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Site and Products.

Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of any other provision.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Trailies to be effective.

Entire Agreement: These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Trailies regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

General Support & Returns: support@trailies.com

Legal Notices & Disputes: admin@trailies.com

Mailing Address:
Trailies LLC
8080 N Central Expressway, Suite 1700, 1034
Dallas, TX 75206
United States

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© 2024-2026 Trailies LLC. All rights reserved.