Real people. Real answers.
We're a small team behind every Talk. Whatever you're writing about, order help, an idea, a thank-you, it lands with a real person: usually David or Anna. Real humans who answer every email themselves. We answer every email, usually within 24 hours.
- Real humans, no bots
- Reply within 24 hours
- Every email, answered
Reply within 24 hours
Real humans, no bots
You might find your answer faster here.
Three of the most common reasons people contact us, already answered. Skip the wait.
Have an order question?
Lost your download link, need a refund, deck arrived damaged, can't find your tracking number, most of these have a 30-second answer in the FAQ. Faster than waiting for a reply.
Applying for a free Talk?
The Trailies Forward Fund has a guided application page with what to write, what to expect, and how long it takes. Saves about 10 minutes vs. starting from a blank email.
Educator, therapist, or org?
For classrooms, therapy practices, and child-advocacy organizations we have a dedicated partner program, with bulk pricing, licensing, and rollout support. Everything you need is on the For Professionals site.
Reach a real person.
Send us a note and we answer every message, usually within 24 hours. Prefer your own email app? Write to support@trailies.com directly.
"I emailed about a download that didn't show up. Got a real, kind reply within an hour, not a ticket number. It felt like talking to a friend who happened to know how to fix it."
Mary K.
Mom of three · Verified Buyer
Skip the form if you'd rather.
Email is just as direct. Social DMs are answered. Whatever's easiest for you.
Email us directly.
The same inbox the form lands in. Same humans on the other end. Same response time.
What to expect.
Most replies within 24 hours. Mon-Fri, 9 AM-6 PM ET. Weekend messages get a Monday morning reply, and every purchase is covered by our 90-day money-back guarantee.
While you wait, the Talks are right here.
If you almost bought one and got cold feet, the FAQ answers the question that stopped you. If you're here because you already did, we'll get back to you fast.
Debbie
Debbie, Co-Founder, Trailies